Frequently Asked Questions

  • What is your order turnaround time?

    Typical production timelines can vary. We find that most orders are completed and ready to ship within 21 business days.

  • Do you guarantee delivery dates?

    Not at this time. As every order has unique requirements and specifications, we cannot guarantee any production timelines or delivery timeframes.

  • Where are your products made?

    Fabrics are individually sourced and curated from all over the globe (Italy and Asia are where most are from) and digitally cut and tailored in Europe and Asia. The brand and it’s product assortment are designed in United States.

  • How is ONLIEST doing good for the planet?

    Every garment is meticulously produced only when it’s ordered and each detail has been reviewed, eliminating waste and ensuring each piece is as thoughtful as the person wearing it. No overproduction. No compromise. Just beautiful clothing, made just for you.

  • How do I make a return?

    Review our returns policy here.

  • What is ONLIEST Privé?

    ONLIEST Privé is a membership program designed to promote community through our brand. Access to the program is free for now and include benefits such as exclusive content, discounts, high-touch service, the ability to borrow our swatches and more.

  • How do I make changes to my Fit App measurements?

    We offer a few options to help with updating measurements. Please fill out this form in order to get started with the fitting process.

  • I'm new to custom clothing. What can I expect when I receive my items?

    Because every fit is unique and certain elements are based on preferences, slight adjustments may be needed with a first garment or even new products you have not ordered from us in the past. If anything feels off, our team is here to help fine-tune your fit and ensure your piece meets our standards — and yours.

    For the Long Term:

    Once we dial in your fit, future orders become even easier. You’ll be able to shop confidently knowing each piece is tailored to you — no more guessing your size or settling for “close enough.” We’ll continue to refine your profile over time, so your fit gets better with every order.

    Keep in mind that custom clothing does not mean PERFECT clothing. Investing the time into refining your fit over time is required but worth the investment in the long run.