At Onliest, every piece is made just for you—crafted to your specifications and made on demand. Because of the personalized and custom nature of our garments, we do not accept traditional returns or exchanges. That said, your satisfaction is incredibly important to us, and we're committed to making sure you love your Onliest piece.

Here’s how we support you:

Fit Guarantee

If your garment doesn’t fit quite right, don’t worry—we’ve got you. We offer a one-time remake, as needed, to ensure the perfect fit. Just reach out to hello@shop-onliest.com within 14 days of receiving your order, and our team will guide you through the next steps.

Craftsmanship Promise

If there’s ever an issue with quality or construction, we’ll make it right. Whether that means a repair, replacement, or credit, we stand behind every stitch. Photo proof will be required in some cases. Reach out to hello@shop-onliest.com with 14 days of receiving your order and our team will guide you through the next steps.

Change of Heart?

While we can’t accept returns due to the custom nature of each piece, we’re always happy to work with you to adjust future orders or offer styling and sizing guidance before you buy. We also offer fabric swatches and personalized consultations to help you order with confidence.

How to Start a Request

Email us at hello@shop-onliest.com with your order number, a brief description of the issue, and a few clear photos (if applicable). We’ll respond within 1–2 business days and walk you through the next steps.